Don’t be silenced! master the art of lodging a complaint against suzuki access 125

If you’re experiencing issues with your Suzuki Access 125 scooter, filing a complaint can help you resolve them effectively. This comprehensive guide will provide you with detailed instructions on how to complaint about Suzuki Access 125 and ensure that your concerns are addressed promptly.

Contacting Customer Care

1. Toll-Free Number:
Call Suzuki’s customer care at 1800-103-1800 from your registered mobile number.

2. Email:
Send an email to customercare@suzukimotorcycle.co.in with a clear subject line and a detailed explanation of your complaint.

3. Social Media:
Reach out to Suzuki India on Twitter (@Suzuki_India) or Facebook (Suzuki Motorcycle India) and provide them with your complaint.

Lodging a Formal Complaint

Once you’ve made contact, follow these steps to lodge a formal complaint:

1. Provide Vehicle Details:
Mention your Suzuki Access 125’s model, registration number, and chassis number.

2. Describe the Issue:
Clearly state the problem you’re facing with your scooter, including any error codes or symptoms.

3. Provide Evidence:
If possible, provide supporting documents such as repair bills, service records, or videos to strengthen your complaint.

4. Request Resolution:
State the specific resolution you’re seeking, such as a repair, replacement, or compensation.

Escalating Your Complaint

If your complaint is not resolved promptly or to your satisfaction, you can escalate it to the following levels:

1. Zonal Office:
Contact your nearest Suzuki zonal office and provide them with your complaint details.

2. Head Office:
If the zonal office is unable to resolve your issue, reach out to Suzuki India‘s head office at:

Suzuki Motorcycle India Private Limited
Plot No. 3, Sector 18, IMT Manesar, Gurgaon – 122050, Haryana, India

3. Consumer Court:
As a last resort, you can file a complaint with the consumer court in your city.

Tips for Effective Complaints

• Be clear and concise in your communication.
• Provide specific details and evidence to support your complaint.
• Remain polite and professional even if frustrated.
• Follow up regularly to track the status of your complaint.
• Keep a record of all correspondence and interactions.

Resolution Process

Suzuki typically follows these steps to resolve complaints:

1. Acknowledgment:
You will receive an acknowledgment of your complaint within 48 hours.

2. Investigation:
Suzuki will investigate your complaint and gather necessary information.

3. Resolution:
Based on the investigation, Suzuki will provide a resolution, such as a repair or replacement.

4. Follow-Up:
Suzuki will follow up with you to ensure that the resolution has been implemented satisfactorily.

Alternatives to Filing a Complaint

In some cases, you may have alternative options to filing a complaint:

1. Suzuki Authorized Service Centers:
Reach out to your nearest authorized Suzuki service center for assistance with repairs or maintenance issues.

2. Online Forums and Communities:
Engage with other Suzuki Access 125 owners on online forums or social media groups to seek advice or share experiences.

Questions You May Have

1. What is the best way to contact Suzuki customer care?
Call the toll-free number 1800-103-1800 for the quickest response.

2. What documents should I provide when filing a complaint?
Vehicle details, repair bills, service records, and any other relevant evidence.

3. How long does it typically take to resolve a complaint?
The resolution time varies depending on the nature of the complaint and the investigation required.

4. Can I file a complaint anonymously?
No, Suzuki requires you to provide your personal information for complaint registration.

5. What if my complaint is not resolved to my satisfaction?
You can escalate your complaint to the zonal office, head office, or consumer court.